Help & support
How to reach a person at Platebook, and what helps us help you.
If a recipe or food looks unsafe for you
Tell us and stop there — don’t rely on Platebook for that item in the meantime. Include the recipe or food name and which condition or allergy it clashes with, and we will look at the underlying data, not just your account.
Email us
hello@platebook.co — a person reads it. We aim to reply within a couple of working days, sooner for anything safety-related.
It helps to include which profile you were using, roughly when it happened, and what you expected instead. A screenshot helps with anything on screen; please never send a photo of a medical document.Already using Platebook? It’s a click away on every screen of the app, from the feedback icon at the top or under More on a phone, and it tells us which screen you were on.
Can’t sign in?
Use Forgot password on the sign-in page to reset it. If that doesn’t work, email us from the address on your account and we’ll sort it out.
You can export or delete your data at any time from Data & privacy in Settings.